Boost Your Customer Engagement With Power Virtual Agents
Revolutionize the way you interact with customers by building powerful bots that can automate and optimize your customer relationships. With Microsoft PVA, your business can take a giant leap forward in the world of Conversational AI, offering seamless interactions and integrating with systems and applications. Collaborate with Al Rafay Consulting and build intelligent bots with Microsoft Power Virtual Agents.
Microsoft PVA Services By Al Rafay Consulting
At Al Rafay Consulting we have a team of highly skilled Microsoft-certified professionals who are committed to delivering top-notch Microsoft PVA business solutions. With the help of Power Platform, our team provides the following Power Virtual Agents services.
Conversational AI Technology
Multichannel Support
Insights And Analytics
Customization And Branding
Self Service Automation
Integrations With Systems And Applications
Want To Quickly Create and Manage Chat Bot on Power Virtua Agents?
The ARC team has the skills and training to assist with any type of Chat Bot project on Power Virtual Agent.
Benefits of Getting Our Power Virtual Agents Services
At Al Rafay Consulting, we understand that investing in Microsoft Power Virtual Agents (PVA) services is a significant decision for your business. By partnering with us for your deployments you can get access to the following benefits.
Why Choose ARC?
With seven years of experience, we've worked successfully with leading firms like San Diego Theatres and BioMed Realty, building long-term relationships based on excellence.
Starting with a discovery session, we use an agile approach to lead your project, ensuring on-time delivery and staying within budget.
From complex development to customization and flexible support, we offer comprehensive software services and solutions to meet all your technology needs.
Our team comprises skilled software engineers and developers who excel in delivering tailored solutions, understanding and addressing your unique IT requirements.
Power Platform Solutions by Industry
Technology Stack
- Jira
- Active Directory
- Azure Storage
- Function
- App Service
- React - Angular
- Node - HTML
- jQuery - C#
- JavaScript - ASP.Net
- TypeScript
- SQL Server
- SharePoint Server
- Office 365
- Selenium
-Test Rail
- Postman
- Apache JMeter
- BrowserStack
- OWASP ZAP
What Our Clients Say
Working with ARC over the past 3 years has been nothing short of exceptional. The team has everything that you would look for in a consultant and then some. A vast knowledge of their core business as well as a hunger to learn new industries and skills has proven to be a critical aspect of our partnership. ARC have taken on the student housing industry full speed to develop what I would consider one of the deepest understandings reporting measures of the consultant space in the Student Housing industry. Working together to develop new means to analyze data via API integration into our property management software (Entrata) has given the Executives and Employees of CA Ventures a new way to view information real time, and it’s all thanks to the ARC and their dedication to the continued success of our partnership, and any partnership they enter in.
Al Rafay Consulting went above and beyond to give us the Event Management tool that we needed to take our organization to the next level. We were in the middle of system development when the COVID-19 pandemic devastated our business. Al Rafay anticipated our needs and partnered with us in order to keep the project moving and ultimately implemented our “go live” in the midst of the most troubling times our business has encountered. Ali and his team developed an events management platform for San Diego Theatres, sat side by side with us while learning our industry and business model, and through it all exhibited patience, collaboration, and resolve to get it done. They truly developed a solution for us, at times knowing what we needed better than we did, that is process-driven, scalable, and sustainable for our future.
When we were looking to design and implement our new website, ARC was an invaluable partner. ARC assisted us in selecting a flexible platform and implementing our design ideas into a website that we can easily manage and update as we grow our business. ARC listened to our needs and facilitated the project on time and within our budget!
BioMed Realty engaged ARC 7 years ago originally to kick start an internal SharePoint campaign with the goal of increasing productivity through workflow automation. We’ve now grown our work with SharePoint into a full blown Business Intelligence platform that has created tremendous efficiency and value for our organization. ARC has been a vital and integral partner in helping us identify areas of our business that benefit from centralization of critical business data and helping us design powerful tools that enabled real time reporting across various platforms. It has, and continues to be a pleasure working with ARC’s knowledgeable team of professionals.
Al Rafay Consulting was an outstanding partner in developing our internal pipeline tracker. They took a detailed upfront inventory of the team’s existing tools and processes, as well as areas our overall system could improve. ARC was extremely communicative throughout the development process and instrumental in the successful launch. They created helpful training videos and materials and exhibited thorough follow-through on post-launch feedback. We appreciate the opportunity to work with such an experienced and diligent partner on an integral piece of our business.
Frequently Asked Questions
Of course. Microsoft-certified Virtual agents specialists at Al Rafay Consulting are experts in integrating PVA chatbots with various applications and systems such as CRM systems, ERP software, and databases. Our team of experts can ensure that your Power Virtual Agents can access the information they need to provide valuable responses to your customers, making your customer support more efficient and effective.
Improving the performance of your smart chatbots is a continuous process and entails a lot of aspects. Some key tips to keep your bots optimized are the following:
- Analyze data to discover areas for improvement.
- Regularly review and update the topics of your bot.
- Improve the bot's knowledge and performance by using NLP, entity recognition, and machine learning.
- Regularly test your bot.
- Ensure that your bot's themes are well-organized and simple to navigate.
- In your bot's responses, use clear and short language.
- Allow users to escalate their queries to a human agent if necessary.
Yes, Power Virtual Agents can be effectively used for internal employee support. They can automate common HR-related queries, IT support requests, and a lot of other internal processes.
Al Rafay Consulting provides its services to a diverse range of industries. Our expertise in PVA allows us to customize solutions to meet the specific needs of your industry. The four main sectors that we work in are the following:
- Real Estate
- Student Housing
- Performing Arts
- Non-profit Sector
While the terms "bots" and "virtual agents" are sometimes used interchangeably, the following are some differences that you should be aware of.
Bots: Bots are computer programs that are programmed to carry out defined repetitive activities. They are usually rule-based and may be incapable of engaging in normal language conversations. They are task-oriented and may not comprehend the context outside of their predefined norms.
Virtual Agents: Virtual agents, like those created with Microsoft Power Virtual Agents, are a form of chatbot that uses advanced natural language processing and machine learning to engage in more human-like conversations. They can understand user intent, and context, and provide personalized responses.
