Your IT.
Our Expertise.
Stop firefighting IT issues. Our managed services team monitors, maintains, and optimizes your Microsoft environment—so you can focus on what matters.
Why IT Teams Struggle
Common obstacles that prevent IT from delivering strategic value.
Reactive Firefighting
Spending all day on break-fix instead of strategic work
Talent Shortage
Can't hire or retain skilled IT staff
Cost Surprises
Unpredictable IT expenses and budget overruns
Scaling Struggles
Can't keep pace with business growth
Choose Your Service Level
Flexible tiers designed to match your needs and budget.
Essential Support
Small teams needing reliable support coverage
- Help desk support (8x5)
- Incident management
- Basic monitoring
- Monthly reporting
Professional
Growing organizations wanting proactive management
- 24/7 monitoring & alerting
- Proactive patch management
- Backup verification
- Quarterly reviews
Enterprise
Large enterprises requiring strategic partnership
- Dedicated account manager
- Strategic IT planning
- Security operations
- Compliance reporting
Core Managed Services
Comprehensive coverage for your Microsoft environment.
Microsoft 365 Administration
Full lifecycle management of Exchange, Teams, SharePoint, and user provisioning
Azure Infrastructure
Virtual machines, networking, storage, and cost optimization for cloud workloads
User Provisioning
Onboarding, offboarding, access management, and license assignment automation
Patch Management
Automated Windows, Office, and application patching with compliance tracking
Backup & Recovery
Data protection, backup validation, and disaster recovery planning
Performance Optimization
Resource right-sizing, cost analysis, and workload optimization
Onboarding Journey
How we transition your environment into our managed care.
Onboard
Environment discovery, documentation, and tooling setup
Stabilize
Address critical issues, baseline systems, optimize configurations
Optimize
Process improvements, automation, cost reduction
Operate
Steady-state operations with continuous improvement
What Our Clients Say
“Al Rafay Consulting was an outstanding partner in developing our internal pipeline tracker. They took a detailed upfront inventory of the team's existing tools and processes, as well as areas our overall system could improve. ARC was extremely communicative throughout the development process and instrumental in the successful launch.”
Adam Goldblatt
Director, Investments
BioMed Realty
“BioMed Realty engaged ARC 7 years ago originally to kick start an internal SharePoint campaign with the goal of increasing productivity through workflow automation. We've now grown our work with SharePoint into a full blown Business Intelligence platform that has created tremendous efficiency and value for our organization.”
David Hsiao
Senior Vice President, CIO
BioMed Realty
“When we were looking to design and implement our new website, ARC was an invaluable partner. ARC assisted us in selecting a flexible platform and implementing our design ideas into a website that we can easily manage and update as we grow our business.”
Catherine Hastings
Chief Financial Officer
Innovative Industrial Properties
“Al Rafay Consulting went above and beyond to give us the Event Management tool that we needed to take our organization to the next level. Ali and his team developed an events management platform for San Diego Theatres, sat side by side with us while learning our industry and business model, and through it all exhibited patience, collaboration, and resolve to get it done.”
Kelly Bargabos
CFO/COO
San Diego Theatres
“Working with ARC over the past 3 years has been nothing short of exceptional. The team has everything that you would look for in a consultant and then some. A vast knowledge of their core business as well as a hunger to learn new industries and skills has proven to be a critical aspect of our partnership.”
Mark Zikra
Director of Technology
CA Ventures
Frequently Asked Questions
What's included in 24/7 monitoring?
How does pricing work?
Can you manage our existing on-premises servers?
How quickly do you respond to issues?
Do you provide after-hours support?
What reporting do you provide?
Ready to Offload Your IT Burden?
Get a complimentary assessment and see how managed services can transform your operations.