Sales & Customer Service
Modern CRM with Copilot, tailored to your pipeline and case workflows.
All ServicesBusiness Applications
Dynamics 365 Implementation — CRM & ERP
Run your business on Dynamics 365. We implement and customize CRM and ERP — Sales, Customer Service, Business Central, and Finance — with Copilot built in.
Inc. 5000 #749 · Inc. Regionals #57 (Midwest) · 3x Microsoft Solutions Partner · 557% 3-Year Growth · 100% Client Retention
3xMicrosoft Partner
300+Projects
AI-FirstDelivery
100%Retention
Inc. 5000 #749Inc. Regionals #573x Microsoft Partner557% Growth100% Client Retention
Proven Results
Why Enterprises Choose ARC
One Platform
Sales, Service, and Operations in Sync
Disconnected CRM and ERP systems slow growth. We implement Dynamics 365 so your front office and back office data flow together, with governance and Copilot built in.
Dynamics 365 Sales & Customer Service
Dynamics 365 Business Central & Finance
Power Platform & Dataverse
Copilot in Dynamics 365
Azure integration
Microsoft Entra
What We Deliver
CRM and ERP Delivery Tracks
Business Central
Cloud ERP for finance, inventory, and operations with migration from QuickBooks, GP, and Navision.
Dynamics 365 Finance
Enterprise financial management modernization with secure controls and reporting.
Project Operations
Delivery, resource, and project accounting workflows for services organizations.
Why ARC
A Dynamics Partner Built for Scale
Microsoft-native CRM and ERP
Dynamics 365 implementations connected to Microsoft 365, Power Platform, and Azure from day one.
Migration-ready execution
Proven migration paths from QuickBooks, GP, Navision, and legacy CRM platforms.
Process-first customization
We tailor Dynamics around how your teams operate, not around generic templates.
AI-enhanced delivery
Copilot and automation are embedded across sales, service, and finance workflows.
How We Deliver
Implementation Roadmap
Discovery
Audit current systems, map target operating model, and prioritize rollout waves.
Architecture
Design CRM + ERP architecture, security model, integrations, and data foundations.
AI-Accelerated Build
Configure Dynamics, implement customizations, migrate data, and automate QA.
Launch & Support
Go-live planning, user enablement, optimization, and managed support after launch.
Why Enterprises Choose ARC
100%
Client Retention Rate
Every client who works with us comes back
300+
Projects Delivered
Since 2013, across 4 industries
3x
Microsoft Designations
Digital & App Innovation, Infrastructure, Data & AI
AI-First
Every Solution Enhanced
AI embedded in every service we deliver
Related Solutions & Products
Power Platform
Extend CRM and ERP workflows with low-code apps and automation.
Learn more →B2B Integration
Connect Dynamics 365 to partners, ERPs, and external systems.
Learn more →Business Intelligence
Build executive dashboards on top of Dynamics and operational data.
Learn more →Microsoft 365
Drive adoption with Teams, Outlook, and collaboration integration.
Learn more →Client Stories
What Our Clients Say
100% Client Retention
“Al Rafay Consulting was an outstanding partner in developing our internal pipeline tracker. They took a detailed upfront inventory of the team's existing tools and processes, as well as areas our overall system could improve. ARC was extremely communicative throughout the development process and instrumental in the successful launch.”
Adam Goldblatt
Director, Investments
BioMed Realty
“BioMed Realty engaged ARC 7 years ago originally to kick start an internal SharePoint campaign with the goal of increasing productivity through workflow automation. We've now grown our work with SharePoint into a full blown Business Intelligence platform that has created tremendous efficiency and value for our organization.”
David Hsiao
Senior Vice President, CIO
BioMed Realty
“When we were looking to design and implement our new website, ARC was an invaluable partner. ARC assisted us in selecting a flexible platform and implementing our design ideas into a website that we can easily manage and update as we grow our business.”
Catherine Hastings
Chief Financial Officer
Innovative Industrial Properties
“Al Rafay Consulting went above and beyond to give us the Event Management tool that we needed to take our organization to the next level. Ali and his team developed an events management platform for San Diego Theatres, sat side by side with us while learning our industry and business model, and through it all exhibited patience, collaboration, and resolve to get it done.”
Kelly Bargabos
CFO/COO
San Diego Theatres
“Working with ARC over the past 3 years has been nothing short of exceptional. The team has everything that you would look for in a consultant and then some. A vast knowledge of their core business as well as a hunger to learn new industries and skills has proven to be a critical aspect of our partnership.”
Mark Zikra
Director of Technology
CA Ventures
Frequently Asked Questions
Can you migrate us from QuickBooks or GP?
Yes. Business Central is a common migration target from QuickBooks, GP, and Navision, and we handle migration planning, data mapping, and staged cutover.
Dynamics 365 vs Salesforce?
We provide an honest side-by-side fit assessment. Dynamics 365 is often strongest for Microsoft-first organizations that need CRM and ERP alignment.
Do you customize Dynamics or only deploy out-of-the-box?
Both. We deploy quickly, then tailor Dynamics to your processes, integrations, reporting, and governance requirements.
Can Dynamics 365 connect to our other systems?
Yes. We connect Dynamics through Power Platform, Dataverse, Azure integrations, and API patterns based on your stack.
Let's Build Something Great
Ready to get started?
Book a Dynamics 365 fit assessment to map your CRM and ERP priorities, migration scope, and rollout plan.
No obligationResponse within 24 hoursInc. 5000 #749